FAQ

CANDLES

What ingredients do you use?


Lit City Candles are made of a Soy+Paraffin blend for for a clean burn. A cleaner burn means less particle pollution in your home. Unlike massed produced factory candles, our products are hand poured and free of harmful chemicals like phthalate and formaldehyde. We use eco friendly wicks constructed of natural flat cotton threads made for a consistent flame. Our fragrance oils are sourced from around the world. We do not use dyes, preservatives or wax additives and our candles are free of lead and zinc.




How strong are your scents?


Lit City Candles are created to embody an iconic city and/or its aesthetic. Therefore, some candles are stronger than others, as its purpose is to simulate the city it is bringing to life in your home. Some candles are made to enhance larger spaces such as a living room or an office while others are more subtle and can fill a bathroom or bedroom. Please read the candle descriptions for more info.




Where are your candles made?


Lit City originated in Brooklyn NY and has transitioned to South Florida. We make our candles in small batches and let cure (process where the fragrance oil and wax bond for maximum strength) for two weeks before we add it to our site’s inventory. Each candle is uniquely made with love and attention to detail.




How big are the candles?


Our Candles come in two size options: either 9 oz or 4oz *Seasonal candles only come in size 9 oz*




What will be the next Lit City Candle Destination?


That is up for you to decide! We love our customers input, so we have a poll open every month with new destinations that our customers can vote on. To participate follow us on instagram @litcitycandles or subscribe to our email list to be the first to know about new candles!




I’m an influencer / photographer / blogger / etc., how can we work together? Who should I contact for press or partnership inquiries.


Contact us via DM on Instagram @litcitycandles or send us an email at litcitycandle@gmail.com





SHIPPING

Where do you ship?


We currently ship within the United States. We plan on shipping internationally by the begining of 2022. Keep an eye on our IG for International shipping updates!




When will my order ship?


We are excited for you to receive your candle(s)! Please allow 2-5 business days for your order to process in our studio then an additional 5-7 business days to arrive. Your order will be sent via USPS Priority Mail. As soon as it ships you’ll receive a shipment notification email with a tracking number. If you select expidted shipping at checkout your order will take 2-4 business days to arrive.




What is your return policy?


Don't like the scent you choose? No worries! We accept exchanges on unlit & unused candles of the same price/value/size. Shoot us an email litcitycandle@gmail.com.




Is your packaging eco friendly?


Yes! We believe in re-using all shipping materials we've obtained from our source packagings, such as re-using our packing peanuts. We also encourage our customers to repurpose our candle vessels in create ways. For example, you can clean and re-use our candle jars to keep small items such as pencils or paper clips and other crafts or make it into a stylish glass plant pot.




Lost, Stolen or Damaged Shipment


DAMAGED PRODUCT We want you to be happy with your purchase, therefore, we package each candle/product with care. If your candle happens to arrive broken please email litcitycandle@gmail.com with a picture of your damaged candle within two (2) days of receiving. Should your package arrive damaged, a claim will need to be filed with the shipping carrier as we are not responsible for any damages that occur in transit. LOST PRODUCT Any lost packages will need to be filed with the shipping carrier as we have no control over what happens during shipments. Please be aware that Lit City Candles is not responsible for delayed transit times and damaged products once your order leaves the studio. Once packages are given to the mail carrier, we have no control over transit times and what happens during transit. Should your package become delayed, lost or arrive damaged, a claim will need to be filed with the shipping carrier.




Help, I put the wrong shipping address:


Please be sure to double check your shipping address as Lit City Candles is not responsible for packages delivered to an incorrect, closed or undeliverable address. If your package cannot be delivered due to an incorrect/undeliverable address or business closure and is "returned to sender", then we are happy to re-ship your package back to a different address. However, you will then be asked to cover shipping costs for reshipment. Lit City Candle is not responsible for any shipping charges or fees.





CARE INSTRUCTIONS

My candle flame is too large:


We want you to get lit - safely of course. You must trim the wick of your candle to 1/4 inch prior to each burn. A flame that is too high has a couple of drawbacks. First, it’s not aesthetically pleasing and you may be losing precious burn time. But most importantly it may become a fire hazard and must be extinguished immediately. So please remember to trim your wick and get lit responsibly.




My candle is smoking:


Have you placed your candle near a draft? If your candle is smoking, a simple fix is to move your candle away from any fans, open windows or doors, air conditioners, and vents. This will ensure a smooth burn and limit smoking. Also, remeber to trim your candle wick 1/4 inch prior to each burn.




My candle is tunneling down the center:


The first burn in particular is critical! Candles have a memory pool so the first time you light it, make sure to let it burn for at least one hour. This will allow the wax to melt evenly all the way out to the edges of the container. This will ensure that when your wax cools, the surface of the candle will remain even. This is very important because wax has a memory which means it will only melt through its last cooling point. A fix for tunneling is simply done by removing some of the surrounding wax to help the candle melt fully to its edges.




My candle has frosting (white coating) or has separated from the vessel:


This is normal due to the natural nature of soy wax that we use for our candles. Certain factors such as the room temperature the candle sits in or the vessel it's in can create a seperation of the wax to jar. However, this will NOT affect how your candle burns or it's hot throw.




Gerneral instructions


- Prior to burning your candle, trim the wick at least ¼ inch. - Place the candle on a stable, heat-resistant surface. - Never leave a burning candle unattended or lit while sleeping. - Blow out flame to extinguish. - Keep lid on candle when not in use to keep scent. - Burn for at least 1 hour to avoid tunneling.





STILL HAVE QUESTIONS? CONTACT US AT LITCITYCANDLE@GMAIL.COM